warranty@getwarrantix.com
Yes, that email is genuine.
The shop you bought from issued you a warranty certificate. Warrantix is the software they use to send it and to verify it later.
You do not have an account with us and you never will. We hold the record on behalf of the shop so that your certificate still checks out years from now.
Where yours is
In that email. The PDF is attached and the link opens the same certificate online. Both keep working for the whole warranty period, so there is nothing you need to save today.
Who honours it
The shop, not us. Warrantix is the software they use. For anything about your product, reply to the shop — their address is in the same email.
What it costs you
Nothing, ever. There is no account to create and no fee of any kind for the person who owns the product.
Something about an email claiming to be from us looks wrong? Write to info@midorry.com and we will check it.
For Shopify merchants
Run your warranty programme on your own domain.
Collect registrations, check serial numbers against your own list, issue branded certificates and handle claims — without sending your customers to someone else's portal.
View Warrantix on the Shopify App Store- Serial numbers, actually checkedImport your list and the form matches against it, rejects duplicates and flags what it cannot place.
- Works while your store is closedRegistration forms are served by the app, so they stay reachable even behind a password-protected storefront.
- Flat monthly pricingNo fee per registration, and a free plan to start on.